It’s not what you say, it’s how you say it. Your customers expect to be told what’s happening at each point in their journey and they want you to tell them. That includes delivery. 71% of customers want a more personal experience.
In most cases, communications regarding the delivery of goods are handled by the logistics company or courier. These critical communications can have a huge impact on customer experience. Entopy enables greater control over last-mile delivery communication with customers, ensuring brand consistency and creating a more personalised customer experience.