Entopy releases new ‘portal’ feature, further expanding the capabilities of the Entopy platform.
The Entopy platform is typically used by companies seeking to gain visibility of goods and assets as they move through the supply chain, between stakeholders and between physical locations.
This capability can be used for many things: to improve communication; to enable greater transparency between stakeholders; to automate tasks; to improve operational efficiency. One area that adoption of the Entopy platform has been strong is in the last mile. As customer behaviour has moved online, businesses seek to improve their service for online customers.
By centralisation disparate data sources across the supply chain network, businesses can ‘own’ the communication with customers, putting their brand on critical customer communications, providing a clear and consistent service and even using the additional screen space to advertise. Learn more about how Entopy connects and combines disparate data sources within the supply chain to provide in-transit visibility here.
Portal takes the power visibility offer that step further. Portal has been designed to offer customer support staff a quick view, quick access tool that enables instant access to the right information.
Portal enables search through essential order details such as customer name, deliver post code and order number. The search result is everything regarding that order: where it is on a map; what communications have been sent to the customer; estimate time of arrival; any issues that have been flagged by the logistics company.
Portal extends the beneficiaries of visibility of last mile visibility. Not only can visibility in this area improve communications, service levels and marketing, now it can radically reduce the amount of time to handle each customer query, improving operational efficiency and reducing operational over heads.